PAIDHISTORICAL ARCHIVE
Excel Call Center Balanced Scorecard
Call Center Balanced Scorecard designed in MS Excel
by AKS-Labs
RAN ONWindows
Use instead
Programs that do the same job and are available today.
About Excel Call Center Balanced Scorecard (archived)
Call Center Balanced Scorecard designed in MS Excel. We have designed a Call Center Balanced Scorecard, this solution will help to measure and control the performance of call center using Balanced Scorecard metrics.
Key features
Balanced Scorecard templateReady-made scorecard for one industry or business area
Predefined KPIsSuggested indicators grouped by the four BSC perspectives
Microsoft Excel formatOpened and edited in Excel like any spreadsheet
Part of a large collectionAKS-Labs sold hundreds of industry-specific scorecards
SuccessorToday the same publisher offers BSC Designer for scorecards and KPIs
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Good and keep in mind
Keep in mind
- No longer sold as a separate download – AKS-Labs now operates as BSC Designer
- Requires Microsoft Excel
- Static template – no automatic data import or dashboards
Frequently asked questions
Can I still download Excel Call Center Balanced Scorecard?
No. The developer’s website is offline and there is no official download any more. Copies offered on other websites are unofficial and may be unsafe.
What can I use instead?
Programs that do the same job and are available today: BSC Designer PRO.