lc-1000 - Response to Customer Complaint

lc-1000 - Response to Customer Complaint Use this letter to respond courteously and professionally to virtually any customer complaint, whether regarding a product or service problem. Its warm, yet business-like tone makes clear your commitment to customer satisfaction by letting your customer know you are concerned about the situation, that you will examine the issue, solve the problem, if warranted, and investigate ways to avoid similar problems in the future. It does not commit you to specific action, although you can easily add such language to the body of the letter.