PAIDHISTORICAL ARCHIVE
Help Desk Balanced Scorecard Metrics for Excel
Helpdesk balanced scorecard metrics
by AKS-Labs
RAN ONWindows
Use instead
Programs that do the same job and are available today.
About Help Desk Balanced Scorecard Metrics for Excel (archived)
The most important aspect of any business is customer relationships, if you can manage incoming requests, process them in a timely manner, then you will have a constant sales growth. Helpdesk plays a key role in this process. It is important to measure the performance of helpdesk as it is a good way to find out what is going bad in your customer support service. Keeping an eye on key performance metrics and improving your positions will return in a sales growth.
Key features
Balanced Scorecard templateReady-made scorecard for one industry or business area
Predefined KPIsSuggested indicators grouped by the four BSC perspectives
Microsoft Excel formatOpened and edited in Excel like any spreadsheet
Part of a large collectionAKS-Labs sold hundreds of industry-specific scorecards
SuccessorToday the same publisher offers BSC Designer for scorecards and KPIs
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Good and keep in mind
Keep in mind
- No longer sold as a separate download – AKS-Labs now operates as BSC Designer
- Requires Microsoft Excel
- Static template – no automatic data import or dashboards
Frequently asked questions
Can I still download Help Desk Balanced Scorecard Metrics for Excel?
No. The developer’s website is offline and there is no official download any more. Copies offered on other websites are unofficial and may be unsafe.
What can I use instead?
Programs that do the same job and are available today: BSC Designer PRO.