GB-900 Enclosing and Thanking for Customer Survey

gb900 Enclosing and Thanking for Customer Survey (2) The first of these two one-page letters asks a customer to complete a survey (not included) that will be used to improve/expand/enhance the organizations customer service capabilities; it includes instructions for returning the survey by mail and offers both telephone and e-mail participation options; can be personalized. The second shorter follow-up letter gratefully acknowledges the customers participation.