fs200 Providing Information Requested by Customer

fs200 - Providing Information Requested by Customer -- This letter can be used to respond to a customer query regarding a particular product or service. It can be easily customized by adding a sentence or two about the product/service and/or enclosing a related brochure. Reinforcing the high quality of services your organization provides, the closing urges the customer to contact you but reminds him or her that you will follow up in order to facilitate taking the next steps.