The Art of Service
10 titles listed
The Help Desk ToolkitThe Service Level Management and SLA ToolkitYou focus on defining the goals of your organization?s successful Service Level Management and let this toolkit guide you to the end result. Service Level Ma...The Wireless ToolkitITIL? V3 Foundation Complete Certification KitThe ITIL? 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the I...Call Center 100 Success Secrets ISBN: 978098045992" CALL CENTER 100 Success Secrets - Gerard Blokdijk - There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs...112 Policies and Procedures Ready to UseThe All-New, One-Stop-Shop for IT Policies and Procedures Best Practices! Every organization should be looking to improve their understanding of policies and...Service Catalog Process Kit - Second EditionITIL Alignment Begins With Service Catalog Management Service Catalog Management is a key component of the ITIL Framework. Carefully planned and documented I...Problem Management Process KitThe solution to your Problem Management worries is here! The Problem Management Toolkit is a well thought out and carefully designed to meet the needs of any...Cloud Computing Foundation Complete CertificationCloud Computing: The Hot tech certification that will boost your career. Technical certifications, the ticket to higher pay and more prestige, also keep you...ISO/IEC 20000 Foundation Complete CertificationThis book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Se...