Vendor information

The Art of Service

Listed below are software or game titles created by The Art of Service. For support please visit their website at: http://www.theartofservice.com.

Call Center 100 Success Secrets ISBN: 978098045992
"<P>CALL CENTER 100 Success Secrets - Gerard Blokdijk - There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answer...
The Wireless Toolkit
The Wireless Toolkit is designed to make creation of Wireless agreements far more straight forward. It is intended to de-mistify Wireless solutions, and enable you to produce a Wireless solution an...
Problem Management Process Kit
The solution to your Problem Management worries is here!<P><P><P><P>The Problem Management Toolkit is a well thought out and carefully designed to meet the needs of any organization or go getter wh...
The Help Desk Toolkit
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. <BR><BR> This site and th...
ISO/IEC 20000 Foundation Complete Certification
This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the rele...
Cloud Computing Foundation Complete Certification
Cloud Computing: The Hot tech certification that will boost your career.<P><P>Technical certifications, the ticket to higher pay and more prestige, also keep you employed. The trick is to get the o...
112 Policies and Procedures Ready to Use
The All-New, One-Stop-Shop for IT Policies and Procedures Best Practices! <P> Every organization should be looking to improve their understanding of policies and procedures and to acknowledge the...
ITIL? V3 Foundation Complete Certification Kit
The ITIL? 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL? 2011 Foundation exam, whether they ...
Service Catalog Process Kit - Second Edition
ITIL Alignment Begins With Service Catalog Management<P>Service Catalog Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes ...
The Service Level Management and SLA Toolkit
You focus on defining the goals of your organization?s successful Service Level Management and let this toolkit guide you to the end result.<P><P><P><P>Service Level Management, when performed succ...