e-Support

Customer Support and Trouble Ticket Software, let your customer create request via SMS, E-Mail, Web, Phone Call. Determine your Support Agent Performance. Determine how request being handled

Automatically Create Request Id when your customer send a request via SMS, E-Mail, Web or Phone Call. Track the Request via Web Browser. Automatic Route the Request to Agent based on criteria. Automatic Escalate to Agent Supervisor. Deadlock control. SMS Blast from E-Mail. Agent Performance Reports Ticket Reports

Price: $299.0 USD Category: Screenshot: Added: Oct 27th 2013 Publisher: MyCommerce Global Softwares Homepage: http://www.calistasoft.com